Telecom Services

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Telemanagement is the management of costs, assets, processes, and security. Cost management includes call accounting, cost allocation, bill consolidation, and bill reconciliation costs including usage-sensitive network costs (e.g., long-distance calls), nonrecurring costs (e.g.. installation and repair), and recurring costs (e.g., circuits and maintenance agreements). Asset management includes the cradle-to-grave management of systems (e.g., telephone, voice processing, and computer systems), and inside cable and wire systems. 

Process management includes work order and trouble ticket management, traffic analysis, and network design and optimization. Security management includes the management of toll fraud and network abuse/misuse. Source: Newton’s Telecom Dictionary, Miller Freeman, Inc. 1999.

In reference to the above definition, there is a lot to know and handle. Large organizations usually have dedicated IT staff that handles all of the above. Even with a dedicated staff, these organizations sometimes outsource tasks in order to manage these complex systems.

The businesses that depend on these systems just as much but find it hard to justify a full-time employee are the small and mid-sized companies. These systems are absolutely critical to their business’ functionality. The problem is who is responsible for “Telemanagement?”