Process management includes work order and trouble ticket management, traffic analysis, and network design and optimization. Security management includes the management of toll fraud and network abuse/misuse. Source: Newton’s Telecom Dictionary, Miller Freeman, Inc. 1999.
In reference to the above definition, there is a lot to know and handle. Large organizations usually have dedicated IT staff that handles all of the above. Even with a dedicated staff, these organizations sometimes outsource tasks in order to manage these complex systems.
The businesses that depend on these systems just as much but find it hard to justify a full-time employee are the small and mid-sized companies. These systems are absolutely critical to their business’ functionality. The problem is who is responsible for “Telemanagement?”